Our Triage Services empower rapid, accurate decision-making for the accident management, legal and insurance industry. Efficient management of vehicle accidents requires precise, swift decisions to streamline operations and control costs. Our advanced Triage service provides immediate, accurate assessments on vehicle conditions post-accident, significantly enhancing the First Notification of Loss (FNOL) process. How Laird’s Triage Supports Your…
The UK’s car parc is changing fast. With electric vehicle (EV) adoption accelerating thanks to government targets, corporate fleet transitions, and growing consumer demand, the automotive industry is facing a new frontier but not everyone is ready for it. While the spotlight often falls on manufacturers and charging infrastructure, one critical area is being overlooked:…
Laird has always embodied contemporaneous technology, so we were keen to embrace the myriad of new artificial intelligence technologies that came to the market in 2023. Here’s a summary of how far we’ve come and our plans to embrace AI further in 2024: In the last year, Laird introduced AI to read incoming instructions from…
We follow the The Association of British Insurers (ABI) Code of Practice for the Categorisation of Motor Vehicle Salvage provides a structured framework for classifying vehicles based on the extent of damage they’ve sustained. This classification ensures that vehicles are appropriately processed post-incident, prioritising public safety and transparency, and placed in their appropriate salvage categories….
In the ever-evolving landscape of technology, Laird is at the forefront of innovation with the introduction of an AI-powered voicebot. Designed to provide a seamless 24/7 service to clients and the repair industry supply chains, this cutting-edge solution aims to advance their already award-winning customer support. Laird’s voicebot, integrated into their smart database platform Swiftcase,…
When a vehicle is declared a total loss or ‘written-off’ a salvage category is normally assigned to the vehicle. These categories indicate the level of damage the car has sustained and whether it can be repaired or not. In this article, we explain the four salvage categories for total loss cars in the UK, and…
Engineers & Managers from Laird International Women’s Day is celebrated every year on the 8th of March to commemorate the inspiring social, economic, cultural and political achievements of women across the globe. In the automotive industry, this day takes on special significance, as the traditionally male dominated sector continues to make strides in promoting opportunities…
Nik Ellis talks to Modern Insurance Magazine in a roundtable forum special: How can advancements in the integration of technology provide smart solutions to the accident repair industry and streamline the process of a Credit Hire claim? Integration allows collaboration, control and automation. It has become embedded in every process, from cradle to grave, and…
As we move into 2023, we are ending the year on a fantastic note. We’re undergoing strong growth so we’re looking to recruit a superb Customer Service Assistant to join our already epic team. Our HQ is extending in line with our teams so you will be based in our fantastic brand new offices in…
Supporting The Industry We’re delighted to announce that we’ve been shortlisted for this year’s Personal Injury Awards in association with Blume. The PI Awards have been honouring excellence within the personal injury sector for 15 years, so it is a great privilege to be selected as a finalist. Having served the personal injury industry for…