Claims Innovation Awards Winners
Laird Assessors have won the 2012 Claims Innovation Awards held on 9th May at the Hilton in Manchester.
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UK Customers Service Excellence Awards
Our team attended the UK Customer Service Excellence awards at Café De Paris in London. The first time this particular event has been held by Charlton Grant; a renewed focus on the service the insurance industry provide has given the event a new lease of life, awards in many subjects surrounding service within the industry….
Niki Makes the Grade
All of us at Laird would like to give a huge congratulations to Niki Harbron for recently passing her IMI VDA Accreditation and becoming an Appropriately Qualified Person for salvage categories. Niki embarked on our bespoke Engineering Development programme with help from some of the countries largest manufacturer approved repairers along with our internal development…
Laird launch Client Booking Portal
Laird’s client booking portal launched Laird are delighted to announce the launch of their booking app, designed to augment their customer service. Customers can book their vehicle inspections 24/7 at their convenience, within seconds, via an interactive cloud-based portal, sent to them via a link in a text message. No downloading, just a simple few…
Recycled Parts in the Bodyshop / Insurance World
Nik Ellis discusses how have green initiatives been embraced by the repair and insurance industries: There was a time when ‘green’ parts were sourced after climbing over a damaged car or three in a muddy scrap yard watched by hungry guard dogs. Saws & angle grinders were the removal tool of choice. Today the vehicle recycling business…
Why do we let employees work when, where and how they want?
The ‘virtual workforce’ is designed to address the challenges of doing business in the 21st century. What are the advantages of allowing employees the flexibility to work when, where and how they want? For nearly two decades our engineers have been home-based to ensure we have full coverage of the country. Couple this with the…
Dragon Boat Race 2018
The Dragon Boat Race is an annual event held on West Kirby Marine Lake with sponsorship money being raised to support Headway, the brain injury association. This year the event is being held on 7th July, so please come along to cheer, jeer and support the teams raising funds for this very worthwhile charity. We…